Free fast shipping for UK orders over £100, for US/Canada/Israel/Russia orders over £150. Rest of the world flat rate but orders over £150 will receive at least £15 in bonus tea.
We generally ship in 2 days after receiving an order, though it can be a bit longer in special occasions, please bear with us!
UK: 1st class, should be with you next day after posting.
For international delivery, times are as follow:
- EU/US/Canada: 3-5 working days
- Rest of the world: some countries it’s still 3-5 working days, some it’s 5-7 working days
Once the parcel is in your country, it’s up to your country’s postal service to deliver it to you. We understand most parcels to western Europe, US, Canada arrive within 2 weeks but obviously can’t guarantee this.
There may be custom duty and/or VAT to pay to import Tea in your country, you are responsible for those.
We understand receiving tea in the US is tax-free, while there would be VAT applied when receiving inside the EU.
For orders of a tong or more, we may ship from China/Taiwan or UK.
Please feel free to contact us at firstname.lastname@example.org if you’re in doubt about anything here.
You may return (unused, unopened) Teaware within 14 days, at your expense.
You may return Tea (unopened packages only) for sales within the UK, at your expense. Not available for the rest of the world given the long shipping times. Please contact us if there’s any problem though, we haven’t had any issues yet!
Of course, we will replace any faulty items, but given our quality control and the nature of what we sell we do not expect any faulty products to get to you in the first place.